1. Overview
NIARISE is committed to protecting your privacy and ensuring the security of your personal information. This policy explains how we collect, use, and protect your data when you use our platform. NIARISE is a mental health matching platform that connects customers with qualified practitioners. We use AI-powered matching to help you find practitioners that suit your needs, preferences, and goals. We facilitate appointments, communication, and payments, but we do not provide mental health treatment services directly.
2. Data Collection
| Data Category | Examples | Purpose |
|---|---|---|
| Personal Information | Name, email, phone number | Account creation and platform communication |
| Onboarding & Matching Data | Primary concerns, therapy goals, preferences (gender, cultural, religious background), preferred languages, age range, therapy style preferences, AI onboarding conversation data | AI-powered matching with suitable practitioners, personalizing your experience |
| Appointment & Communication Data | Appointment schedules, video call data, messages between you and practitioners, appointment feedback | Facilitating appointments and secure communication between customers and practitioners |
| Payment Data | Payment method information, transaction records (processed through secure third-party payment processors) | Processing payments for appointments |
| Technical Data | IP address, device info, cookies, platform usage analytics | Platform functionality, security, and service improvement |
3. Data Usage
4. Data Sharing
4.1 Information We Share
- •With matched practitioners: We share relevant information (concerns, preferences, goals) with practitioners you are matched with to facilitate effective connections
- •With third-party service providers: Payment processors (M-Pesa, card processors), video call service providers, and other necessary service providers to operate the platform
- •For legal compliance: When required by law, court orders, or regulatory requirements
- •To prevent harm: In emergency situations where there is a risk of harm to yourself or others
4.2 Data Protection Agreements
All third-party service providers are bound by strict data protection agreements and must adhere to our privacy standards. We ensure compliance with Kenyan data protection laws for any international data transfers.
5. Security Measures
Technical Security
- End-to-end encryption
- Secure data storage
- Regular security audits
- Access controls
Organizational Security
- Staff training
- Access policies
- Regular audits
- Incident response plans
6. Your Rights
Contact Our Privacy Team
For any privacy-related questions or concerns, please contact our Data Protection Officer:
Email: privacy@NIARISE.co.ke
Phone: +254 700 000 000
Address: Nairobi, Kenya